We guarantee our products to be free from defects in materials and craftsmanship for one (1) year. We have tested our products before they reach you, and we are confident that your expectations will be met.
If you experience any problems with a Hound Gear™ product, return it with your sales receipt to your authorized dealer where the item was purchased. Your dealer will inspect the product for misuse and at his / her discretion, will issue you a refund, a replacement, or store credit.
If the item was purchased from our website, please contact us at customerservice@houndgear.net or 615-352-0471. We will then issue you a Return Authorization Number (RAN) and give you the proper return address. Once we receive the product and determine that the product is defective, we will repair or replace the product for a $5.00 shipping and handling charge. The product must be returned to us pre-paid freight with a description of why you believe the product is defective, the RAN, a return shipping address, an email address, the $5.00 check, and a daytime telephone number. Send no cash please – only checks made to “Hound Gear™ Pet Products” will be accepted. Items shipped back to you will be shipped first class mail via the U.S. Postal Service.
Please do our dealer and us a huge favor and reasonably clean the item before returning the items. No spreading of doggy germs!
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Hound Gear™ products can be washed with mild detergent in warm water. Air dry or low heat please. We recommend squeezing each to remove excess water to start that quick-drying process.
We are continually trying to create improvements to our pet gear and to create new dog products and accessories to fill the needs of our customers. Tell us what you like or make suggestions for improvements and new gear. You can contact us at 615-352-0471 and customerservice@houndgear.net.
We accept Visa, Mastercard, and Discover Card. We use advanced security protocol to protect your private, personal information. Your credit card order is encrypted to provide a safe method of transferring your card information from the browser to our cart. We use Secure Socket Layer (SSL) protocol for encryption.
Online orders are shipped to you via the U.S. Postal Service first class mail. Please allow five (5) to (7) business days for your order to arrive.
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